SHIPPING & RECEIVING

Shipping During COVID-19

The following information shows how we are continuing to deliver your beauty needs as swiftly as we possibly can during the nationwide pandemic. 

During this national emergency, Honey's Handmade is dedicated to getting your order to you as swift as possible. We have a small group of dedicated employees that are working daily to ensure you can depend on us.

The majority of our shipping services rely on USPS. We are experiencing delays after packages have been intercepted by USPS. Typically a scan is initiated upon a haul being collected from our team. During these times unprecedented times that scan is experiencing delays after our team has delivered the haul. We ask all of our honey bees to allow at minimum  48-72 hours before expecting a package to start movement. Please understand that USPS has suspended their Service Guarantee for First Class and Priority Mail items in light of overall Coronavirus uncertainties. We are remaining committed to providing timely and efficient reliable service.

What's exactly does this mean? That on a average it could take an additional 24-48 hours to get your items to your door steps. 

Lastly, we have enforced workplace behaviors to ensure that when employees come in contact with your packages the very best care is given. We promote  healthy interactions, social distancing and risk minimization.

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Honey’s Handmade has established new shipping policies and rates beginning 2019. Our delivery time frames are 5-7 business days from purchase (Extended time frames may apply during sale events—Flash Sales, Friday Frenzy's, Black Friday and Anniversary Sale events). Shipping rates for domestic U.S. deliveries are a flat rate of $7.50 — no code required. Shipping rates for international deliveries are a flat rate of $30.00 — no code required. All packages are insured when shipped via “Priority Mail”.
APO/FPO & PO BOXES:

Orders being sent to P.O. Boxes and APOs/FPOs addresses will ship with the same shipping rates/time frames outlined above. Shipping time frames may take longer due to location . Please follow the tracking closely to determine when items will be at your doorstep.

** Business Days are Monday – Friday, excluding federal holidays within the United States. Orders will not ship on New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on Saturday and Sunday will be processed on the following business day.**

Have you received a tracking number & curious about where your order is? Click the link below to get the most up-to-date order status info. Track My Order


RE-SHIPMENT POLICY:

Replacements of missing items will need to be reported (orderinfo@honeyshandmade.com) within 7 days of delivery. This items will be processed within 5 business days from the date we receive your request. Please list your order #, item (photos) and packer listed on the invoice. We will ONLY reship to the shipping address on file. If you desire a refund for missing item we will only supply a store credit in the amount minus any discounts used during sale events. If customer service decides to refund a monetary amount. We will then credit the card originally used to make your purchase.

REFUNDS & RETURNS

Here at Honey’s Handmade, we thrive to keep you and your coils moisturized. We will always stand behind our brand, and we want to make sure you’re always satisfied. However due to the nature of our business all sales are FINAL. We do however—accommodate store credits and occasionally offer coupons in certain circumstances. All you have to do is contact us with your request within 15 days of your purchase or delivery. Only products purchased on Honeyshandmade.com may be considered for the above mentioned.


CANCELLATION POLICY:

Please keep in mind that our order-fulfillment and shipping Team will be working swiftly to get orders on their way quickly and efficiently. Therefore, we cannot change addresses, price adjustments add sale codes or cancel an order once it has been submitted. Please ensure all order details are verified prior to selecting the submission button.


RETAIL PARTNER RETURNS

Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website or brick and mortar for their return policy.

DAMAGED ITEMS/ PACKAGES

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show signs of wear, however, if damage occurred or a note was left by the carrier indicating damage that happened in transit to the items in your shipment, please contact United States Postal Service (The link is a request for an online claim) 1-800-ASK-USPS® and Honey’s Handmade Customer Service at orderinfo@honeyshandmade.com.

Our customer service representatives will be happy to assist you in submitting this claim.

USPS will require pictures and your original receipt/invoice from our web-site.

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