Shipping & Returns
Shipping During COVID-19
The following information shows how we are continuing to deliver your beauty needs as swiftly as we possibly can during the nationwide pandemic.  During this national emergency, Honey's Handmade is dedicated to getting your order to you as swift as possible. We have a small group of dedicated employees that are working daily to ensure you can depend on us.
The majority of our shipping services rely on USPS. We are experiencing delays after packages have been intercepted by USPS. Typically a scan is initiated upon a haul being collected from our team. During these times unprecedented times that scan is experiencing delays after our team has delivered the haul. We ask all of our honey bees to allow at minimum  48-72 hours before expecting a package to start movement. Please understand that USPS has suspended their Service Guarantee for First Class and Priority Mail items in light of overall Coronavirus uncertainties. We are remaining committed to providing timely and efficient reliable service.
What's exactly does this mean? That on a average it could take an additional 24-48 hours to get your items to your door steps.  Lastly, we have enforced workplace behaviors to ensure that when employees come in contact with your packages the very best care is given. We promote  healthy interactions, social distancing and risk minimization. 
Great News!
Effective: October 2020 - we added UPS as an option to meet your shipping needs. If there is a discrepancy with your order or delivery and the shipping carrier is UPS please use the following link for claim submission. UPS Claim Submission
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from honeyshandmade.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. Your final shipping cost is displayed at the point of checkout. We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier immediately to file a claim. Honey's Handmade does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. 
Honey’s Handmade has established new shipping policies and rates beginning November 2020. Our delivery time frames are 5-7 business days from purchase (Extended time frames may apply during sale events—Flash Sales, Friday Frenzy's, Black Friday and Anniversary Sale events).  Your final shipping cost is displayed at the point of checkout.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Honey's Handmade to import the goods on his behalf. Further, the consignee/buyer agrees Honey's Handmade may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer, consumer or consignee will pay the taxes & duties in addition with the purchase price of the goods.
APO/FPO & PO BOXES:

Orders being sent to P.O. Boxes and APOs/FPOs addresses will ship with the same shipping rates/time frames outlined above. Shipping time frames may take longer due to location . Please follow the tracking closely to determine when items will be at your doorstep.

** Business Days are Monday – Friday, excluding federal holidays within the United States. Orders will not ship on New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on Saturday and Sunday will be processed on the following business day.**

Have you received a tracking number & curious about where your order is? Click the link below to get the most up-to-date order status info. Track My Order

RE-SHIPMENT POLICY:

Replacements of missing items will need to be reported (orderinfo@honeyshandmade.com) within 7 days of delivery. This items will be processed within 5 business days from the date we receive your request. Please list your order #, item (photos) and packer listed on the invoice. We will ONLY reship to the shipping address on file. If you desire a refund for missing item we will only supply a store credit in the amount minus any discounts used during sale events. If customer service decides to refund a monetary amount. We will then credit the card originally used to make your purchase.
REFUNDS & RETURNS
Here at Honey’s Handmade, we thrive to keep you and your coils moisturized. We will always stand behind our brand, and we want to make sure you’re always satisfied. However due to the nature of our business all sales are FINAL and we do not accept returns of any form. We do however—accommodate store credits and occasionally offer coupons in unique circumstances. All you have to do is contact us with your request within 10 days of your purchase or delivery. Only products purchased on Honeyshandmade.com may be considered for the above mentioned.
CANCELLATION POLICY:

Please keep in mind that our order-fulfillment and shipping Team will be working swiftly to get orders on their way quickly and efficiently. Therefore, we cannot change addresses, price adjustments add sale codes or cancel an order once it has been submitted. Please ensure all order details are verified prior to selecting the submission button.
RETAIL PARTNER RETURNS

Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website or brick and mortar for their return policy.
DAMAGED ITEMS/ PACKAGES When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show signs of wear, however, if damage occurred or a note was left by the carrier indicating damage that happened in transit to the items in your shipment, please contact United States Postal Service (The link is a request for an online claim) 1-800-ASK-USPS® and Honey’s Handmade Customer Service at orderinfo@honeyshandmade.com.

Our customer service representatives will be happy to assist you in submitting this claim.

USPS will require pictures and your original receipt/invoice from our web-site.

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